Customer Service @ Carrefour

Wah lau, Carrefour sure very careful n alert in replying to customer. Bet they din expect their email reply to be circulated.

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Next time you get a reply frm Carrefour's customer service after
launching a complaint, don't think they are actually looking into
your complaints...

It's just the usual response they send...Read the first mail from below upwards
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Hi Friends

Please read the emails exchanged between myself and Carrefour.

It is very disappointing to know that they give their usual msg to their customers' feedbacks. What is worse they even forwarded their internal emails for me to read.

This is an excellent example of what not to do.

Please forward this email to your friends for their reading.

Thomas

----- Original Message -----
From: Thomas Lee
To: Linda Tjendekia
Cc: Suntec Customer Service ; Juliana Yong
Sent: Wednesday, October 25, 2006 9:43 PM
Subject: Re: Poor customer service at Carrefour

Hi Linda

Thank you for replying to me with the usual message as suggested by Hamidah in her email to you.

Now I know how much Carrefour value their customers. I shall forward your email and Hamidah's email to all my contacts so they will know too.

Thank you

From 'Your valued customer'
Dr Lee

----- Original Message -----
From: Linda Tjendekia
To: tvcr123@singnet.com.sg
Cc: Suntec Customer Service ; Juliana Yong
Sent: Wednesday, October 25, 2006 6:25 PM
Subject: Poor customer service at Carrefour

Dear Dr. Lee,

Firstly, let us take this opportunity to thank you for your patronage at Carrefour Suntec City. We would also like to thank you for your valuable feedback on our service.

Please accept our sincerest apology for the unpleasant ordeal and the inconvenience that we have put you through with this inexcusable lapse of service. We have highlighted this issue to dept management and a serious briefing has been given to assure that we will continue to strive to strengthen our customer services to minimize inconveniences for all our customers.

At Carrefour, it is our goal to render service excellence in the retail scene and we will continue to strive to deliver the best services to benefit all our valued customers including your goodself.

Thank you.

Yours truly,
Linda
Management Support Officer
Appliance & Textile Divisions
Carrefour Suntec City

--- Forwarded by Linda Tjendekia/SING/Carrefour on 10/25/2006 05:54 PM----
Sent by: Suntec Customer Service
To: Linda Tjendekia/SING/Carrefour@Carrefour-SG
cc:

Subject: Poor customer service at Carrefour

Hi Linda

Reply to customer the usual msg but lupa cc it to you.... sorry lupa (festive mood) :-) Kindly reply to customer ya.... once again Sorry.

Many Tks
Hamidah

Forwarded by Suntec Customer Service/SING/Carrefour on 10/25/2006 01:35 PM --------------

Please respond to Thomas
To: suntec_customer_service@carrefour.com
cc:

Subject: Poor customer service at Carrefour

Dear Sir/Mdm

I was at Carrefour-Suntec City - on the night of 15/10/2006 to buy the following items, a laptop, a fax machine, a DVD recorder and a roadbike.

I left with only the laptop and the DVD recorder. I did not buy the roadbike because the staff serving me could not tell me the difference between a $900 bike and a $300 bike except that they were both had aluminium frame. I did not buy the fax machine because no one bother to serve me despite standing at the fax machine section for 15 mins. I approached a staff at the adjacent section selling telephone but all he told me was the staff selling fax machine is not around and did not offer any assistance.

On the 21/10/06 I returned to Carrefour - Suntec City - to get a refund for the laptop as I had discovered that the laptop only supported Windows XP and could not be used to run my DOS programme.

The salesman who sold me the laptop 6 days earlier was very unhappy and refuses a refund of the laptop citing various lame excuses. He finally agree to a refund after I went through Carrefour's refund policy with him. At this point he make a photocopy of my identity card claiming the company's need to track my refund history. I was outrage and disappointed at being treated like a criminal and asked for the duty manager. The duty manager arrived and agreed that it was not Carrefour's policy to make photocopy of customer's IC but he was no better than the salesman for he wanted to take down my particular's instead.

I am very disappointed with the Carrefour's staff, from the lack of product knowledge to the lack of service and finally to their staff's attitude of negating on the company's promise of a refund if goods were returned intact.

They should not bother to track my refund history as I will not be shopping there anymore.

Dr. Lee Boon Kok